Terms & Conditions

These Terms & Conditions (“Terms”) apply to all bookings and services provided by Tigerr Detailing Studio (“Tigerr Detailing”, “we”, “us”, “our”). By booking a service, paying a deposit, or leaving a vehicle in our care, you (“the customer”, “you”) agree to be bound by these Terms. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

1. Definitions

• “Vehicle” means the car, motorcycle, boat, jet ski, or other item brought to us for service.
• “Booking” means a confirmed appointment for the supply of services.
• “Collection Date” means the date agreed between the parties for the customer to collect the Vehicle following completion of the service.
• “Written notice” means notice given by email to admin@tigerrdetailing.com.au or such other address as we notify.

2. Pricing, Scope of Work and Variations

1. Not all services are quoted in advance. Where a quote is provided, it is based on a visual inspection and the information provided by the customer at the time of booking, and is an estimate only. Where no quote is provided, the price for the service is the price set out on the invoice issued by us, which is binding once you proceed with or pay for the service.
2. The price for a service (whether quoted, verbally agreed, or invoiced) may be revised if the Vehicle's actual condition differs once work has commenced (for example, additional paint correction, hidden rust, prior repairs, or contamination not visible at the time of booking).
3. If we identify additional work required to properly complete the service, or if the originally agreed work is insufficient to achieve the expected result, we will let you know before carrying out that additional work and the additional charge that applies. Verbal approval (given in person or by phone) is sufficient for us to proceed with and charge for that additional work; written confirmation is not required. This clause does not apply to work reasonably necessary to prevent damage to the Vehicle or to make it safe, which we may carry out without prior approval.
4. Where there is a dispute as to whether additional work was approved, our invoice, job notes, or other contemporaneous record will be treated as evidence of what was agreed, in the absence of evidence to the contrary.

3. Payment Terms

1. Where a deposit is required to secure your booking, it is a non-refundable booking fee of 50% of the agreed price (whether quoted, verbally agreed, or invoiced) (“the deposit”), except where the deposit is refunded under clause 4 (Cancellations and No-Shows).
2. The remaining balance is payable in full prior to or upon Vehicle collection, before the Vehicle is released. We are not obliged to release the Vehicle until full payment has been received in cleared funds.
3. Where the price is revised or varied under clause 2, the deposit and balance referred to in this clause apply to the revised price.
4. We accept the payment methods displayed in our workshop or otherwise notified to you. A surcharge may apply to card payments at the rate displayed at the time of payment.
5. If full payment is not received by the Collection Date, we reserve the right to retain possession of the Vehicle (a lien) until payment is made in full, in addition to any storage fees that accrue under clause 5.

4. Cancellations and No-Shows

1. If you cancel or reschedule your booking by giving at least 7 days' written notice before the booking date, your deposit will be refunded in full, or transferred to a new booking date at your election.
2. If you cancel with less than 7 days' written notice, or fail to attend your booking without prior written notice (a “no-show”), the deposit is forfeited in full to cover workshop scheduling and lost capacity.
3. We reserve the right to cancel or reschedule a booking due to illness, equipment failure, extreme weather, or other circumstances beyond our reasonable control. In that case, you will be offered a new booking date or a full refund of any amount paid, at your election.

5. Vehicle Collection and Storage

1. Vehicles must be collected within the agreed collection timeframe once the service is completed. If a delayed collection is required, please contact us as early as possible to arrange this in writing.
2. Due to limited workshop space, a storage fee of $600 per week (calculated Monday–Friday, charged pro-rata for part weeks) applies to any Vehicle remaining at our premises after the agreed Collection Date without prior written arrangement.
3. Storage fees accrue from the first business day following the agreed Collection Date and continue until the Vehicle is collected and all outstanding amounts (including the original service price and accrued storage fees) are paid in full.
4. Where storage is required, the Vehicle may be relocated to our designated outdoor secured parking area. Vehicles stored beyond the agreed timeframe will not receive additional washing, detailing, or preparation prior to collection, and we accept no responsibility for changes to the Vehicle's condition (including dust, pollen, weather exposure, or fading) arising from outdoor storage.
5. Nothing in this clause limits any right we may have under the Uncollected Goods Act 1995 (NSW), or any other applicable law, to deal with a Vehicle left uncollected for an extended period.

6. Condition of Vehicle, Inspection and Liability

1. Before commencing work, we will carry out a visual inspection of the Vehicle and record its condition by photograph and/or video, noting any pre-existing damage, wear, defects, or imperfections (including but not limited to chips, scratches, dents, rust, wheel damage, interior staining, and prior repair or paintwork). This record will be made available to you on request and forms the agreed baseline condition of the Vehicle prior to service.
2. You should inspect the pre-service condition record and raise any disagreement in writing before work commences. Any damage not noted in the pre-service record but identified by you at collection will be assessed against that record.
3. We will take reasonable care of your Vehicle while it is in our possession. However, to the maximum extent permitted by law, our liability for any loss or damage to the Vehicle arising from our services is limited to the cost of the service giving rise to the claim, except where the loss or damage is caused by our negligence, wilful misconduct, or fraud, or where such limitation is not permitted under the Australian Consumer Law.
4. We are not liable for pre-existing defects, wear and tear, or damage not caused by us, including defects that become more visible as a result of cleaning, polishing, or paint correction (for example, swirl marks, micro-scratches, or clear coat failure revealed rather than caused by our work).
5. We are not responsible for cash, jewellery, electronic devices, toll tags, parking permits, documents, or any other personal items left in or on the Vehicle. Please remove all valuables and personal items before drop-off. Any items left behind may be stored at our discretion but we accept no liability for their loss, theft, or damage.
6. Where the customer is a “consumer” within the meaning of the Australian Consumer Law, our services come with guarantees that cannot be excluded. Nothing in these Terms is intended to limit those guarantees.

7. Aftercare and Customer Obligations

1. For Paint Protection Film, Ceramic Coating, and similar surface treatments, we will provide aftercare instructions (verbally and/or in writing) covering matters such as curing time, washing restrictions, and recommended products.
2. Any failure to follow the aftercare instructions provided, including washing the Vehicle, exposing it to extreme conditions, or using non-recommended products or equipment within the specified curing period, will void any claim relating to the affected treatment and releases us from liability for any resulting issue, including but not limited to lifting, peeling, discolouration, water spotting, or reduced durability.
3. Any product warranty offered by a third-party manufacturer (for example, a film or coating manufacturer) is provided by that manufacturer on its own terms and is separate from, and not guaranteed by, Tigerr Detailing.

8. Photography and Marketing Consent

1. As part of our service process, we may capture photographs and videos of your Vehicle during the service process and upon completion. By booking a service, you consent to us using this content on our website, social media channels, and other marketing materials, without further notice or payment to you.
2. We will not include your name, registration plate, or other identifying personal information in any marketing content without your separate written consent.
3. If you do not want your Vehicle photographed or featured in marketing, you must provide written notice to us prior to the commencement of service. Once service has commenced, we may still take internal record photographs for quality control and dispute resolution purposes under clause 6, but these will not be used for marketing if you have opted out under this clause.

9. Trading Hours

• Monday – Friday: standard workshop hours (vehicle drop-off, collection, and servicing).
• Saturday: by appointment only (vehicle drop-off and collection only; no servicing).
• Sunday: closed.

Current hours are also published on our website and may be updated from time to time.

10. General

1. Entire agreement: These Terms, together with any quote, invoice, or verbal price agreement applicable to your booking, constitute the entire agreement between you and Tigerr Detailing in relation to the service and supersede any prior discussions or representations.
2. Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down to the minimum extent necessary, and the remaining provisions will continue in full force.
3. Amendment: We may update these Terms from time to time. The Terms applying to your booking are those in effect at the time your deposit is paid.
4. Assignment: You may not assign or transfer your rights under these Terms without our prior written consent.
5. Governing law: These Terms are governed by the laws of New South Wales, Australia, and any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts of New South Wales.